HP Smart reporting that printer installation incomplete

[mikeyg1023]

The HP Smart assisted driver installation of a HP Deskjet 4220e continually failed.  I used a second Windows 11 Pro computer to install the printer driver.  I then returned to the first (also W11 Pro) computer and printing works but HP Smart continues to show an error "Finish Setup" as per image below.

I have tried completely removing HP Smart and reinstalling it but the error persists.

[ferRX]

Hi @mikeyg1023 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=RhifQv3u0rM&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[mikeyg1023]

Hi ferRX

Thanks for your reply.  The printer mentioned in the YouTube is for the Envy 6100/6500 printer.  The Deskjet 4220e, that I am trying to complete the installation, does not have a top lid that provides access to the printer mechanism.  The 4220e has a lift-up scanner mechanism that provides access to the glass scanner platen.  The 4220e also has a front access flap that provides access to the printer mechanism (i.e. the ink cartridges).  I am helping a mate here - so I can try and guide him via the phone to open and close the front access flap whilst the HP Smart is reporting the error.  I will advise later if that resolves teh issue.

[mikeyg1023]

Hi ferRX

As suspected the printer issue is not resolved by opening the front flap and then closing it.  My previous reply earlier today pointed out that the printer I have has no top lid (only a scanner access 'lid'.

The question now remains open and hopefully someone will have an answer, but my tanks for trying to assist.

Regards

[mikeyg1023]

I have just received a further message from either yourself or the automated system.  No further assistance on the issue is included.  Being new to this portal I am unsure of the etiquette - do I click on the 'Yes' link or ignore.  I cannot accept your solution as it doesn't work for the printer I have the issue with.  Please accept my apologies if I have not done what you expect and my thanks for trying to help.