HP Smart says my PIN is not correct

[Tom_Pi]

I've tried to complete the configuration of my printer on my computer and my smartphone and in both cases HP Smart asks for the PIN number but it says my PIN is not correct. The Windows version even gets stuck half of the time when I try to enter the "finish setup" part.

[Nal_NR]

Hi @Tom_Pi,

Welcome to the HP Support Community. 

Don't worry as I'll be glad to help, 

I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. 

Try the default password as 12345678. 

If it doesn't work then provide the below details: 

• What's the Wi-Fi light status on the Printer(Blinking or Steady)?
• Could you share the screen where it's asking for the password?

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Tom_Pi,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Tom_Pi,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.