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‎06-16-2025 12:51 PM

HP Recommended
Product: HP OfficeJet 5252 All-in-One Printer

Hello! 

I have been using my printer to scan several documents and photos, but recently I am getting constant errors. When I open the HP Smart App (macOS Sequoia 15.5 - current version), everything looks good and it says the printer is online (both via wifi or cable). 

 

When I click to scan or preview, 9/10 times, it will take an incredibly long time and then error out stating,

 

"Connection Error

Make sure the printer and this device are connected to the same network."

 

When I back out to the main screen of the HP Smart App, it still shows my printer is connected and online. 

 

This issue is occurring after restarting both devices, unplugging the printer, via wireless & cabled connection. 

 

Help! 

 

Thank you!

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