HP Smart scan feature gives 'Scanning unavailable' response

[Joe5401]

HP Smart scan feature gives 'Scanning unavailable' response

[Dragon-Fur · Accepted solution]

@Joe5401 

Welcome to the HP English Community --

The Microsoft Store has released a new version of the HP Smart application.

Check the Store in your Library downloads -

"Get Updates" if your HP Smart has not yet updated.

After the new version is installed on your Windows computer,

Restart your printer and wait for the printer to completely boot / start.

If the solution does not work for you,

Fall back to using the Full Feature Software / full driver printer software and HP Scan.

Alternatively, use other Scan apps as available for your version of Windows.

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Message Content References

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Scan Images - Paint

Example - Paint Scan

Paint_Scan_Setup_2

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Windows Scan --  The app is less robust than other options but it might suffice.  

“Get” the application from the Store >  Windows Scan

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NAPS2 -- third party software -- is still around and worth a look if you've not tried it.

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Joe5401]

Thank you for your advice.  I've followed your suggestions and it now seems to work.

Thanks again

[Dragon-Fur]

@Joe5401 

You are welcome.

It is rare that an update goes sideways --

Good that it's fixed.

Happy Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"