HP Smart software

[pommel]

HP Smart Software detects the printer, but only shows PDFs to print directly from the software, and it isn't showing as an option in the printer menu from any software on the computer in Windows 11 on an elite one computer ( e.g. Adobe, word etc) It's working fine on windows 10 computers. I've deleted and re-installed the software (fromand restarted the printer and it still won't work with Windows 11. It's still working fine on my two windows 10 computers. I need this software to centre things. Help! I've been going around in circles with this,

[Irfan_06]

Hi @pommel,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer software on windows 11.

I am sorry to hear that you are not able to print from the HP smart in windows 11 apart from PDF files.

Kindly refer to the steps on this link to install the windows built-in drivers and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[pommel]

Many thanks for your reply, but I'm confused.  What, precisely, am I meant to download from that page? I don't know what I'm missing!

HP smart was downloaded from the Microsoft Store.

I do like this software and I've been using it via Windows 10 on an old computer. I'm just mystified why HP Smart isn't listed as a printing option from other software as it was in Windows 10.  I'm a retired older lady, and whilst quite computer savvy, this software just doesn't seem to like Windows 11.

Many thanks

[Irfan_06]

Hi @pommel,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support