HP Smart stuck on "Retrieving information from Microsoft Store" and won't install on WIN 10 PC

[Betsy681]

Downloaded HP Smart app. HP Smart stuck on opening screen. "Retrieving information from Microsoft Store". Printer is already installed and in use on WIN 10 wireless network for years. I have restarted pc, and printer. Windows is up to date.

[Gaya1239]

Hi @Betsy681,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[khanflomah5]

The issue isnt on us. I couldnt open jw library. I deleted it, and went to redownload, and got stuck in the same screen. Its not the hp. its not windows 11.  Its the windows store. 

[enienigmagma]

I have the same problem downloading software for a keyboard I just purchased.

HP 970 Programmable Wireless Keyboard

P/N 3Z729AA#ABA

S/N [personal info removed]

When I download HP Accessory Center and run the executable, a window pops up saying "Retrieving information from the Microsoft Store..." and just hangs there.  I've tried this multiple times with different browsers. I've tried to get in touch with HP Support but I keep getting "Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later"

[enienigmagma]

HP no-support sucks as well as this keyboard. Later that night after I posted my problem, the keyboard died.  Lucky it was purchased on amazon, it's going back for a refund.

[bmcgowan89]

Just got around this fairly easily after seeing HP Support was zero help here:

1. Go to https://apps.microsoft.com/home?hl=en-US&gl=US (should be the Windows app store page)

2. Search HP Smart and click the result with the square blue logo

3. Click Download

That opened up a working download window for me that installed the actual software.

Hopefully this will help some other frustrated people.