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HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

HP Smart suddenly stopped working windows 11. All I get is a blank box. when I open the app. I have tried uninstalling the app and re installing, resetting the app cash. resetting all the app data. After resetting the app data I get the acknowledgement screen then once accepting it the blank screen returns.

3 REPLIES 3
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Hi @tom847,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand you're experiencing an issue with loading HP smart app on your windows 11 device for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Please follow the steps below to fix the issue.

 

A) Perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, check with windows updates on your device.

 

Then uninstall the printer software by following the steps from this link and restart the devices.

 

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Irwin, the issue is not with the printer itself; rather, the HP Smart app fails to load completely. When I open the app, it gets stuck on a white screen and doesn't progress further. I have followed all the steps you mentioned, but I'm still experiencing the same issue.

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Hi @tom847,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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