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‎05-25-2021 02:08 PM - edited ‎05-25-2021 03:05 PM

HP Recommended
Product: HP SmartTank Plus 651
Operating System: Microsoft Windows 10 (32-bit)

Overall, in terms of printer/scanner productivity and hardware interface tools, the old interface/driver software I used with my very capable HP OfficeJet 8620 printer and the HP Print and Scan Doctor (currently Version 5.5.2) is highly capable and useful.  HP Smart is so dumbed down it is almost useless except for basic tasks.  Why has HP decided to dumb down their tools?

Category:
1 REPLY 1

‎05-25-2021 08:29 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Try the HP FULL software (similar to the OfficeJet 8620)

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful for the printer:

https://www.youtube.com/watch?v=I7_Az2pstI8

https://www.youtube.com/watch?v=98Ku6QFN46c

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgTF6_PUVvrAaylZOL35baQ


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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