HP Smart verify account

[MicheleUnilab]

Dear,

since 5 days I've got a message on HP SMART app to verify account to continue to print.

Now my account has been already verified, I've tried to uninstall and reinstall printer software drivers and also the HP Smart app but nothing seems to works.

Could someone help me to understand which could be the problem?

The printer is connected through WIFI and the connection work properly.

Thanks in advcance

[Raj_05 · Accepted solution]

Hi @MicheleUnilab,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're receiving a message in the HP Smart app to verify your account even though you've already verified it, there could be a few potential reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

Check Your Internet Connection: Ensure that you have a stable and active internet connection. Sometimes, network issues can cause authentication problems.

Sign Out and Sign In Again: Try signing out of your HP Smart app account and then sign back in. This can refresh your login session and potentially resolve any authentication issues.

Clear App Cache (Mobile Devices): If you're using the HP Smart app on a mobile device, you can try clearing the app's cache. This can help resolve issues related to cached data. Here's how to do it on common mobile operating systems:

• Android: Go to "Settings" > "Apps" > "HP Smart" > "Storage" > "Clear Cache."
• iOS: Uninstall and then reinstall the HP Smart app.

Update the HP Smart App: Ensure that you are using the latest version of the HP Smart app. Outdated versions may have bugs or security issues. Check your device's app store for updates.

Check Your HP Account Status Online: Go to the HP website and log in to your HP account. Verify that your account status is active and that there are no outstanding issues or notifications that require your attention.

Contact HP Support: If none of the above steps work, it's best to contact HP support for assistance. They can access your account details and help you resolve any account verification issues that might be specific to your account.

Factory Reset the Printer (as a last resort): If the problem persists and you've exhausted all other options, you can try performing a factory reset on your printer. Keep in mind that this should be a last resort, as it will erase all settings and configurations on your printer. Refer to your printer's user manual or the HP website for instructions on how to perform a factory reset.

Remember to back up any important documents or settings on your printer before performing a factory reset.

It's important to note that specific troubleshooting steps may vary depending on your printer model and the version of the HP Smart app you are using.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[MicheleUnilab]

Dear Alden4,

thanks for your support.

I've proceed with a factory reset because all others ways didn't work.

Now the printer seem work properly.

Thanks again,

Kind regards

Michele Lionello