HP Smart wants me to login and I do and it fails

[Noble10]

I want to use HP Smart but when I scan it wants me to login and it fails although my login is successful

[Max3Aj]

@Noble10, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 
It sounds frustrating to deal with login issues when you need to scan documents. Here are some steps you can try to resolve the problem:

Update the HP Smart App: Ensure you have the latest version of the app installed. Sometimes, updates can fix login issues.

Reinstall the HP Smart App: Uninstall the app and then reinstall it. This can help resolve any installation-related issues.

Check App Permissions: Make sure the HP Smart app has the necessary permissions to function correctly on your device.

Clear App Cache and Data: If you’re using a Windows machine, go to Settings > Apps > HP Smart and then select Advanced options. From there, you can clear the cache and data.

Log in through Web: Sometimes, logging in through a web browser and then reopening the app can help. Go to the HP Smart website and log in with your HP account credentials.

Check Internet Connection: Ensure your device has a stable internet connection. Connectivity issues can prevent the app from logging in properly. 

You may refer to this document - HP printers - Cannot sign in to or create an HP Smart account | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support