• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-27-2022 01:21 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 9020 using windows 10. I used HP Smart to setup the printer when I bought it, but since day 1, HP Smart has always had a blue box asking me to finish setup. The printer is using wifi to connect, and my computer is using a Lan cable. When I click the Finish Setup button, it takes me to a prompt saying "Getting ready for setup...". This spinning circle doesn't stop. Even after hours of letting it go, it will continue to spin. If I close out the HP Smart program and go back in, it will take me back to "finish setup", and the loop never ends.

 

I didn't care until I had to move my printer, and I now need to scan something using my printer, but it doesn't show up in my programs right now. I used to also use the "Scan document" button in HP Smart, and that used to work, but I would like to "finish" my setup eventually. Can I get assistance with this problem?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.