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‎07-22-2023 04:47 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

Iam unable to install HP Smart from the windows store app..the store app just freezes and then stops working..

Category:
3 REPLIES 3

‎07-25-2023 11:22 AM

HP Recommended

Hi @timothyj6769 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you install the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps to install HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-07-2023 09:18 AM

HP Recommended

That answer had nothing to do with my printer..its thes app from the window store

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‎08-07-2023 08:06 PM

HP Recommended

Hi @timothyj6769 

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support
 

Raj_05
HP Support Community Moderator
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