HP Smart will not open after reset and uninstallation

[braveweasel]

I have a officejet 8020 that prints fine but when I open HP Smart to do a scan, it refuses to open. I get a flash of a splash screen then it just goes away. I have reset, repaired and completely uninstalled the product and then reinstalled. Still will not open. it has been working fine for a long time with no issues. I am on Windows 11 and there have been no major changes to the computer other than normal windows updates

[Dragon-Fur]

@braveweasel 

Welcome to the HP English Community --

Most issues with the Application can be cleared >>  Reset of the HP Smart application > Restart computer > Uninstall the app > Restart computer > Install a fresh copy of the application.  Ask if you want / need an example of the steps.

The following might help -- Regardless, it is related and should be considered and checked...

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

After all else

The application, like other apps, is hooked not only into your user account but also into protected locations in the Windows File System. 

I do not know of a way to test whether Windows is the actual source of the issue.

If Windows has tangled the app into knots, the following will not impact the outcome. 

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

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