HP Smart will not open on my Mac

[Biebs1]

I was trying to scan something last night but  got a message on the printer that said I needed to download software (HP Smart).  I downloaded HP Smart after the previous version was somehow removed.  Tried to open it but while it starts to open, it shuts back down.  I've tried uninstalling and reinstalling twice, all with the same result.  I'm really hoping I don't have to uninstall all the software and start everything from scratch.  

[Jay_G24]

Hi @Biebs1,

I'd like to help!

I understand you are unable to use the HP Smart and that you are unable to scan from the printer

Try the below suggestions -

1. Uninstall HP Smart 

•  If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.
• If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again

2. Try updating mac/ios and printer firmware

3. Install HP Smart from the APP store 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac
 

To scan from the printer control panel, you would need the full-featured drivers.

Install HP Easy Start from this link

Enable Scan to computer

1. While in the Finder menu on your Mac, click Go in the top menu bar, click Applications, double-click the HP folder, then double-click HP Utility.

2. Click All Settings, click Scan to Computer, then select the box next to Enable Scan to Computer.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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