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‎04-05-2020 02:00 PM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: macOS 10.14 Mojave

When I start HP Smart, it hangs. A spinner is shown, and it keeps spinning. When I go to "Force Quit", the app is shown as unresponsive. It has worked on occasion, but it's stopped working again now. I have uninstalled and reinstalled multiple times. I even created a separate user as mentioned inhttps://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Smart-won-t-open-on-Mac/td-p/7096613, but that is not working now either. Because of this, I cannot scan. The printer itself is working. How can I get this to work? I copied some of the details of the error report after Force quit here.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2020 07:46 PM

HP Recommended

As suggested, I ran the following two commands to clear settings.

 

rm -Rf  /Users/$USER/Library/Application\ Support/HP\ Smart/

rm -Rf /Users/$USER/Library/Containers/com.hp.SmartMac/

 

After relaunching HP Smart, the app is working!

View solution in original post

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2 REPLIES 2

‎04-05-2020 05:23 PM

HP Recommended

@ShriB  I sent you a private message.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No

‎04-05-2020 07:46 PM

HP Recommended

As suggested, I ran the following two commands to clear settings.

 

rm -Rf  /Users/$USER/Library/Application\ Support/HP\ Smart/

rm -Rf /Users/$USER/Library/Containers/com.hp.SmartMac/

 

After relaunching HP Smart, the app is working!

Was this reply helpful? Yes No
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