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‎03-02-2025 09:02 AM

HP Recommended
Product: HP Ink Tank Wireless 410
Operating System: Microsoft Windows 11

I have observed it almost every time that HP Smart application closes randomly during Scan job having multple pages. Sometimes, abrupt closure occurs after 5 pages have been scanned in a single job. Sometimes it happens after 25+ pages are scanned. It causes a lot of time waste for users and is very frustrating.

Category:
1 REPLY 1

‎03-06-2025 11:40 AM

HP Recommended

@mahipalhp, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Smart windows! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like the HP Smart application is crashing intermittently during multi-page scanning, which can be frustrating. Here are some troubleshooting steps you can try to resolve this issue:

Update HP Smart and Drivers

  • Ensure you have the latest version of the HP Smart app from the Microsoft Store.
  • Update your printer drivers by visiting HP’s official website.

Check for Windows Updates

  • Go to Settings > Windows Update and install any pending updates.

Adjust HP Smart Scan Settings

  • Lower the scan resolution (DPI) in the app settings. High DPI scans may cause performance issues.
  • Try saving each page as a separate file instead of combining all into one PDF.

Reinstall HP Smart

  1. Uninstall HP Smart from Settings > Apps.
  2. Delete temporary HP files:
    • Press Windows + R, type %appdata%, and delete the HP Smart folder.
    • Repeat for %programdata% if applicable.
  3. Restart your PC and reinstall HP Smart from the Microsoft Store.

Try Windows Scan App

If HP Smart continues crashing, try using the built-in Windows Scan app to check if the issue is app-related.

 

Check System Performance

  • If your PC is running low on RAM or CPU usage is high, it may cause apps to crash.
  • Close unnecessary apps before scanning and check Task Manager (Ctrl + Shift + Esc) for high resource usage.

Let me know if the issue persists! 😊  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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