HP Smart won't enable location services

pirate_tat87 · ‎06-28-2025

I am currently running Windows 11 on my computer, I was able to add my printer through devices and printers through control panel, but my main issue is I'm trying to set up the printer using the HP Smart App,

The steps I take is I go to log in through the HP Smart App
After I am Logged in, I select on Add Printer

And then it comes to the following screen and just hangs here.

I have selected on "Location Services" which are enabled by default but nothing moves beyond this point.

However I was able to get the printer configured through my mobile device as well through HP Smart.

Dragon-Fur · ‎06-28-2025

@pirate_tat87

Welcome to the HP English Community --

It might be worth (re)checking your settings ...

For example...

If using, your VPN should be shut OFF
Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
The printer and the device (computer) are running on the same network.
Consider how many devices are connected to the printer at one time. Limit = 3
Number of Simultaneous Users (local + network) 1-3 Users
Your computer should running on a Private Network
Network discovery is switched ON
File and printer sharing is switched ON

Example

Settings > Network & internet > Advanced network settings > Advanced sharing settings

Settings_NetworkAndInternet_Advanced_Network_Settings_Advanced_Sharing_Settings_2

What else?

There is a Full Driver printer software for this printer and your Windows 11 machine --

If not done, install the full driver > Restart the computer and log in.

The full driver can be important later -

AND

Installing the full driver might clear the way to help HP Smart install.

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Printer Software

If you have not yet done so, (re)install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.

If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

Uninstall existing full driver printer software from Programs and Features.
Reference: Uninstall HP printer software and drivers / HP Smart
If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
Restart the computer and log in.
If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB? (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in.

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Shortcuts on the Desktop

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

Printer Assistant – Where still supported as part of the full driver printer software
HP Scan – Shortcut on Desktop named for the printer model

OR

HP Scan Assistant – For those printers that no longer provide the Printer Assistant
HP Scan - Shortcut named for itself

AND / OR

When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary. The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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Message Content References

User Guide - HP DeskJet Plus 4100e All-in-One Series

HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup

Technology Tips Video Gallery from our HP Expert greenturtle

Technology Tips YouTube Video Help for Printers

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hpsw

HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

-- Beware –

Any HP application you install should be sourced from “HP”.

What? Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method to download and install the HP Smart application.

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use

NOTES:

Read the Terms of Use document to understand the conditions of using HP Smart products. For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
HP Smart requires that you sign into the application using your HP Account credentials.
When working through a Browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different Browser – assign that Browser as the Default. (Note: Chrome not working? Use / Assign a different default Browser.)
Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
“Share” to email – Before using Share, add your sender email address to the standard Windows mail application > New Outlook.

Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples
  - What are the requirements to use the HP Smart app? (OS version requirements)
  - Which printers are compatible with the HP Smart app?
  - Why do I need to sign in or create an account to use the HP Smart app features?
  - Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart

Help Here: Unable to download and install the HP Smart printer app

and

Check / Update >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

Product Home - Printers

Enter the device type and model name of your HP product

OR

Select a saved product from HP Account Dashboard

OR

HP DeskJet 4155e All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

Dragon-Fur

pirate_tat87 · ‎06-28-2025

I am not currently using a VPN of any kind!
I only have one computer running HP Smart
The Printer is on the same network as my PC
I am currently set up on a private network with file and printer sharing configured..

The full driver software doesn't work, I'm able to get to a point where its able to locate the printer on the network and then just sits a white screen and does nothing.

Dragon-Fur · ‎06-28-2025

@pirate_tat87

OK --

I don't know --

In general, the printer software does not have to connect to the printer until the software is installed.

There is perhaps something (setting, situation on the computer) blocking both the app and the software.

?

One more try...

@pirate_tat87 wrote (in original post)

I am currently running Windows 11 on my computer, I was able to add my printer through devices and printers through control panel, but my main issue is I'm trying to set up the printer using the HP Smart App,

How (why?) did you add the printer to Devices & printers?

The reason(s) might not matter --

Regardless -- and unless adding and then losing control of the printer is systematic of a deeper problem in the OS --

Consider one or more of the following...

If not done,

Make sure your Windows Updates are current and fully installed -- "Pending" updates and those waiting for a computer Restart can foul other tasks.
Consider assigning a static / manual IP address for the printer and other devices.
A static / manual IP address environment can stabilize the network.

If your router supports it -

Consider: create separate SSID named networks for each frequency (2.4Ghz / 5GHz). SSID_Dual_Band_Example_Router_2

and

Consider changing the printer connection (on the computer) to TCP/IP

and

On the Windows 11 machine --

Remove the printer from where it is "added" in the Control Panel and related locations.
After all the lurking bits are removed, Restart the computer and sign in
If willing, consider Restarting the printer.
Try again to install the full driver

This is an older image example of the types of locations to check and Remove the printer

Check_and_Remove_Section_7

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Message Content References

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE: Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note: It is not mandatory that you use a manual / static IP address. Doing so can improve stability.

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Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”