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Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Welcome to the HP Community Forum.
@Scroller7 wrote:Product: HP OfficeJet 4650 All-in-One PrinterOperating System: Microsoft Windows 10 (64-bit)I am trying to scan and HP Smart cannot find my printer. (I was able to scan previously.) I can print on it from apps like MSWord. I have restarted and reconnected the printer to the wifi network and I have restarted my laptop.
If you have not done so,
Restart Everything, including the router that controls your network.
Try again...
No Joy?
Try / consider
Reset the HP Smart Application
Reset the HP Smart application - This action removes the app data.
Open Settings > Apps > Apps and Features
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
No Joy?
If the app Reset does not work,
If you have not done so,
Consider / Try
Settings > Apps > Apps and Features
Search or scroll down and find HP Smart
Left-Click on the item > Uninstall
Restart the computer and log in
"Get" a new copy of the Application from the Microsoft Store
Reminder: You’ll need to sign in to the application with your HP Account credentials.
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet 4650 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
HP Recommended
Welcome to the HP Community Forum.
@Scroller7 wrote:Product: HP OfficeJet 4650 All-in-One PrinterOperating System: Microsoft Windows 10 (64-bit)I am trying to scan and HP Smart cannot find my printer. (I was able to scan previously.) I can print on it from apps like MSWord. I have restarted and reconnected the printer to the wifi network and I have restarted my laptop.
If you have not done so,
Restart Everything, including the router that controls your network.
Try again...
No Joy?
Try / consider
Reset the HP Smart Application
Reset the HP Smart application - This action removes the app data.
Open Settings > Apps > Apps and Features
Search and Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
No Joy?
If the app Reset does not work,
If you have not done so,
Consider / Try
Settings > Apps > Apps and Features
Search or scroll down and find HP Smart
Left-Click on the item > Uninstall
Restart the computer and log in
"Get" a new copy of the Application from the Microsoft Store
Reminder: You’ll need to sign in to the application with your HP Account credentials.
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet 4650 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
3
0
0
HP Recommended
HP Recommended
Excellent!
You are welcome.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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