HP Smart wont load

[RichardCoote]

Despite repairing, resetting and reinstalling HP Smart - trying it on a new PC account it wont load. Quote ' Something went wrong ... please try later' It used to work but stopped scanning. Now it wont load at all

[Hawks_Eye]

Hi @RichardCoote 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for your patience—this “Something went wrong... please try later” error in the HP Smart app is frustrating. 

Here's a comprehensive fix strategy based on HP’s support and user reports:

Why HP Smart Won’t Load

Common culprits include:

• Corrupted app cache or registry entries
• Antivirus or firewall interference
• Outdated printer drivers or Windows updates
• Network instability or DNS issues

Step-by-Step Fixes

1. Fully Remove HP Smart (Not Just Uninstall)

• Uninstall HP Smart from Settings > Apps.
• Then go to:
  C:\Users\<YourUsername>\AppData\Local\Packages\AD2F1837.HPPrinterControl_...
  and delete the entire folder.
• Also clear:
  C:\Program Files\WindowsApps\HPInc.HPPrinterControl_... (requires admin access).
• Restart your PC.

 

2. Install All Windows Updates

• Go to Settings > Windows Update > Check for updates.
• Install optional driver updates under Advanced Options > Optional Updates.

 

3. Temporarily Disable Antivirus/Firewall

• Some security software blocks HP Smart’s background services.
• Disable your antivirus/firewall temporarily and try launching the app.

 

4. Reinstall HP Smart from Microsoft Store

• Open the Microsoft Store and search for HP Smart.
• Install the latest version.
• Avoid downloading from third-party sites.

 

5. Try a New Local User Account

• Create a new Windows user account (local, not Microsoft-linked).
• Log in and install HP Smart there.
• If it works, the issue is tied to your original user profile.

Let me know if you want help with any of these steps—especially clearing the app cache or checking for driver updates. We’ll get HP Smart back up and scanning again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye