HP Smart

[Michael-Upton]

HP Smart constantly crashes.  HP owe us a solution.

[Nal_NR]

Hi @Michael-Upton,

Welcome to the HP Support Community!

I understand the HP Smart app is not working. Did you download the HP smart app from the App Store?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the HP Smart app server is down, it may not work, kindly try after a couple of hours/days.

You may use the AirPrint driver to print - recommended. Refer to - Printing with Apple AirPrint (Mac)

Alternatively, use the Apple Image Capture app to scan from your Mac

Refer to this document for more info.

You may also try using the HP Easy Scan app from the App Store to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Paul1290,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!

[Michael-Upton]

Many thanks.  The answers to your questions are as follows.

"Did you download the HP smart app from the App Store?" - Yes

"Click here to download and install the latest printer firmware from your Mac."  -  I have downloaded the HP Smart software afresh numerous times.  There seems no logical reason why spending more time doing the same thing will lead to a different result.

"Also, check for any software updates on Mac"

My Mac software is up to date.

"If the HP Smart app server is down, it may not work, kindly try after a couple of hours/days."

The problem has persisted for some five months now.  Neither of us believes that the server has been down for all of those five months.

"You may use the AirPrint driver to print - recommended. Refer to - Printing with Apple AirPrint (Mac)

Alternatively, use the Apple Image Capture app to scan from your Mac

Refer to this document for more info.

You may also try using the HP Easy Scan app from the App Store to scan."

While these are not questions, we may agree that the content of the advice is to abandon hope that the HP Smart software can be made to work.  Can I have that in writing?

"Hope this helps! Keep me posted."

Well, to be honest, it doesn't, but that has the virtue of consistency with all of my communications with Hewlett Packard since May.  I hope your good-natured efforts bear more fruit with others.

[Nal_NR]

Hi @Michael-Upton,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!