HP Smart

[EEMC1]

HP Smart will not open on my computer. I'm trying to install another printer. I already have on HP printer installed.

[Raj_05]

Hi @EEMC1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If HP Smart isn't opening on your computer, try these steps to troubleshoot and resolve the issue.

Restart Your Computer

• Sometimes, simply restarting your computer can resolve issues with apps not opening.

Update HP Smart

• Open the Microsoft Store (if you're on Windows) or the Mac App Store (for macOS).
• Check for updates to HP Smart. If there's an update available, install it.

Check for Windows or macOS Updates

• Ensure your operating system is up-to-date, as updates may include fixes for compatibility with applications like HP Smart.
• For Windows: Go to Settings > Update & Security > Check for Updates.
• For macOS: Go to System Preferences > Software Update.

Repair or Reinstall HP Smart

• On Windows:
  1. Go to Settings > Apps > Apps & features.
  2. Find HP Smart in the list and select it.
  3. Click Advanced options, then select Repair.
  4. If repairing doesn’t work, click Uninstall to remove it, then reinstall it from the Microsoft Store.
• On macOS:
  1. Open the Applications folder and find HP Smart.
  2. Drag it to the Trash to uninstall.
  3. Reinstall it from the Mac App Store.

Ensure Your Printer is Set Up Correctly

• Verify that your current HP printer is properly set up and connected (either through USB or Wi-Fi).
• Ensure your new printer is compatible with HP Smart and connected to the same network as your computer.

Use the HP Print and Scan Doctor (Windows Only)

• Download and run the HP Print and Scan Doctor.
• This tool can detect and resolve issues related to printer setup and software.

Check Firewall/Antivirus Settings

• Sometimes, firewall or antivirus software can block HP Smart from opening. Temporarily disable these and see if it resolves the issue. If it does, re-enable them and add HP Smart as an exception.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support