HP Smart

[Joeenglish1952]

When I try run HP SMART on my computer it does nothing just sits. For some reason I can not chat or to a call back - I fill out the form and press submit it just sits there - the submit button does enable but it just sits there.

it is impossible for me to contact hp

[Max3Aj]

@Joeenglish1952, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Let’s break this into two parts: the HP Smart app not launching properly and the support form not submitting. Both issues seem tied to system or browser conflicts. Here’s how to tackle them step by step:

🖨️ Part 1: HP Smart App Not Opening on Windows 10

This is often caused by corrupted app data or Windows services acting up.

✅ Try These Steps:

1. Reset the HP Smart App:
   • Press Win + I to open Settings.
   • Go to Apps > Installed apps (or Apps & Features).
   • Find HP Smart, click Advanced options, and choose Reset.
   • Try reopening the app.
2. Run as Administrator:
   • Right-click the HP Smart icon and select Run as administrator.
3. Uninstall & Reinstall HP Smart:
   • Uninstall HP Smart from Settings > Apps.
   • Go to the Microsoft Store (or search for HP Smart in the Microsoft Store) and reinstall it.
4. Install .NET Framework (if needed):
   • HP Smart may require the latest .NET Framework.
   • Go to the Microsoft’s .NET Framework Download Page and install the latest supported version for Windows 10.

💬 Part 2: HP Support Form Not Submitting

This is usually due to browser compatibility issues or scripts being blocked.

✅ Try This:

1. Clear Browser Cache:
   • Use Ctrl + Shift + Delete and clear cookies and cache.
2. Try a Different Browser:
   • Preferably use Google Chrome or Microsoft Edge (InPrivate mode).
   • If you’re already using one, try Firefox or Incognito Mode.
3. Disable Extensions (Temporarily):
   • Especially ad blockers or script blockers that might interfere with the submission process.
4. Try HP Support Assistant:
   • Download HP Support Assistant.
   • It can also connect you with HP support and provide system diagnostics.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support