HP Solution Center Not Working (probably flash issue)

[DaveRoker]

The Scan and Capture works for me the only problem is it keeps defaulting back to A4 and will not print 6 x 4 photos from my  photo tray

[CynicalPatriot]

To late, the ship has sailed... I bought another printer from a different manufacturer.

[Theydon]

I am having the same problem, and am getting desperate as I do a lot of scanning and have not been able to do so.

[MichaelAKatz]

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

Problem Resolved

[mjbouch]

bravo and myself this is the last product i buy from this piece of crap company .why they pay a support group of technicians when they don't give a darn about their customers.it should be up to hp to fix this problems not the customers .they plainly suck big time

[DaveRoker]

quote from Adobe on unauthorised copies:

  These versions of Flash Player are not authorised by Adobe. You should not use unauthorised versions of Flash Player.  Unauthorised downloads are a common source of malware and viruses.

why should we listen to this when they have stopped our printers working. Should avoid Adobe and HP until they fix it 

[FG7]

find the hpiscnapp.exe located in the HP/ Digital Imaging/Bin. Create a desktop shortcut to the file. This will bring up the scan feature.

[Dave_Burton]

IMO, the main problem with HP Scan and Capture is that it doesn't do OCR. It's really a giant leap backward from the "HP Scanning" tool which we used to access via HP Solution Center.

So I made a little program to implement Wstack's solution, to access the old "HP Scanning" tool without Solution Center, and without having Flash Player installed. You may download my program here:

https://geeksalive.com/no_solution_center.zip

Just unpack it somewhere and run the enclosed no_solution_center.bat script.  It does three things:

1. It runs a little Perl program to examine the Windows registry, and figure out how to run the HP Scanning tool, per Wstack's instructions.

2. It creates another file, called  no_solution_center_cmd.bat  which contains the needed command.

3. It runs the newly-created  no_solution_center_cmd.bat  script to start the HP Scanning tool.

Currently, it doesn't know how to look up the needed SoftwareCUEContextID info for scanners, only for all-in-one printers. If someone can tell me how to query the registry to find the same info for scanners, I can add that to the little Perl program which does the work. (Or if you make that improvement to my program, please let me know!)

[mbz321]

It's simply amazing how many people on here can't READ through the pages, when there have been numerous solutions posted for this issue.

[mjbouch]

you are missing the point sir .the solution should be done by HP not peoples like us who are not expert. they created the software  so it is up to them to provide the hep to their customers  not you or i