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‎03-05-2021 08:12 AM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...

 

😉  all works just like before

 

hp.jpg

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‎03-05-2021 10:13 AM

HP Recommended

ok what exactly did you do?before i click on a link unknown to me.

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‎03-08-2021 01:26 PM

HP Recommended

I have several HP Office Jet printers on my network and the program came back and said there were no HP printers with the SoftwareCueIndexID .  Any ideas?

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‎03-08-2021 03:53 PM - edited ‎03-08-2021 03:54 PM

HP Recommended

"ok what exactly did you do?before i click on a link unknown to me."

 

🙂

 

the link takes you back to this thread exactly back to my original post with the steps that worked for me 😉

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‎03-12-2021 02:59 PM

HP Recommended

Well then what should I do to get documents scanned into the laptop and saved into pdf's 

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‎03-12-2021 02:59 PM

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thanks, I was going to try that

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‎03-23-2021 06:23 PM - edited ‎03-23-2021 06:28 PM

HP Recommended

UPDATE :

 

I updated windows to ver 2004. and ofcourse solution center stopped working again.

here are the steps to fix it :

 

1) goto programs and features - select view installed updates

uninstall the : MS flash update

2) use flash uninstaller - uninstall_flash_player.exe

3) uninstall ALL of HP solution center

4) restart

5) install these

flashplayer32_0r0_344_win.exe (select do not auto update at the end)

flashplayer32_0r0_344_winpep.msi (right click install)

flashplayer32_0r0_344_win.msi (right click install)

 

6) restart

7) install HP solution center

 

thats it. it works again - screenshot below

** forum isnt displaying the screenshot 😞

here it is on ImgBB  : https://ibb.co/K9yLJky

 

MojoCuba_0-1616545593752.png

 

 

 

 

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‎03-29-2021 07:56 AM - edited ‎03-29-2021 08:10 AM

HP Recommended

I have a few HP products but no more in future. I wouldn't be going out and buy HP shares at present, they shot themseves in the foot

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‎03-29-2021 08:03 AM

HP Recommended

well said sir i am in the same boat .i have 4 printer and thank god only one hp which i will never buy again .impossible to beleive that hp does not read the forums and and they stay mute about this huge problem .i have tried every solution provided by many suppose expert without ant success .only hp can create a new software for their products  and they don';t seem to want to do it so we boycott the bastards

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‎03-29-2021 09:46 AM

HP Recommended

updated to Win 2004?

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