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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Solution Center Not Working (probably flash issue)

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03-29-2021 10:31 AM
with all due respect .maybe you should get in contact with hp and let them know that you have solved the problem that they have been ignoring for 3 months now .or go work for them and fix it for everyone involved .just a thought
03-30-2021 10:50 AM
goto programs and features - select view installed updates
uninstall the : MS flash update
2) use flash uninstaller - uninstall_flash_player.exe
3) uninstall ALL of HP solution center
4) restart
5) install these files from the zip (google search this : fp_32.0.0.344_archive.zip )
flashplayer32_0r0_344_win.exe (select do not auto update at the end)
flashplayer32_0r0_344_winpep.msi (right click install)
flashplayer32_0r0_344_win.msi (right click install)
6) restart
* make sure the folders "c:\windows\system32\macromed\flash & c:\windows\syswow64\macromed\flash"
contain the "FlashUtil32_32_0_0_344_pepper" files
7) install HP solution center
03-31-2021 05:20 PM
You can still make Hp Solution Centre Work with this easier method as follows (but it involves installing Flash):
1) Find and download this flash player installer: flashplayer32_0r0_371_winax.exe
2) Right-click flashplayer32_0r0_371_winax.exe and choose Troubleshoot Compatibility
3) Choose Windows 7
This will install the last version of Flash that did not have a kill switch.
Just make sure Flash is not enabled in your browsers.
I tried all the "solutions" I could find and none worked with my old but reliable Hp ScanJet 4370, except for this.
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