HP Solution Center Not Working (probably flash issue)

[MichaelAKatz]

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi Worked for me

[MichaelAKatz]

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi  Worked for me

[slo21]

I uninstalled and reinstalled THREE times.  I still have the same result.  I NEED the Solution Center for special scanning.  The only thing possible with this non-functioning software is a simple scan.

HP NEEDS TO GET INVOLVED AND TELL US WHAT WE NEED TO DO.  If it is a "flash issue," then tell us how to download the correct flash.  I run Windows 7 and have Microsoft updates turned off even though they quit Windows 7 way too early.

[mbz321]

^omg...  READ! 

There have been multiple solutions posted over and over again. If you're waiting for HP to release a fix for your ancient printers don't hold your breath 

[Melkbos]

Given that there are many users who are experiencing this problem, (which appears to be related to Flash) it's shocking that HP have not addressed same and left their clients in the dark trying to work out a solution.

[William_Redingt]

Method 1 - You can remove the time bomb on flash manually using a hex editor program like HxD (https://mh-nexus.de/en/hxd/), searching the hex string "00 00 40 46 3E 6F 77 42" and replacing with "00 00 00 00 00 00 FF 7F".

links: gist.github.com/KuromeSan/56d8b724c0696b54f9f81994ae3591d1

           http://cache.tehsausage.com/flash/defuse.txt

Here are the paths of Adobe Flash Player ActiveX version:

C:\Windows\System32\Macromed\Flash\Flash64_32_0_0_465.ocx

C:\Windows\SysWOW64\Macromed\Flash\Flash32_32_0_0_465.ocx

The name of the files can be different, just check if it has the extension .ocx

Copy to the desktop, edit it from there, and paste it back again.

Before paste, close any application that uses flash, like Internet Explorer or HP Solution Center.

You need administrator rights to paste into the System32 and SysWOW64 dir.

Method 2 - Or you can uninstall your current flash version using the uninstall program from Adobe:

https://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

or download the archived version: https://web.archive.org/web/20210202035540/http:/fpdownload.macromedia.com/get/flashplayer/current/s...

And then download the last Adobe Flash Player ActiveX version without the time bomb (32.0.0.371):

direct link to the ActiveX version 32.0.0.371 hosted by archive.org: flashplayer32_0r0_371_winax.exe

link to other versions: https://archive.org/download/flashplayerarchive/pub/flashplayer/installers/archive/

Install the file "flashplayer32_0r0_371_winax.exe", but if you are using Windows 8 or 10 you need to run in compatibility mode Windows 7.

To run in compatibility mode, you need right click the executable file -> select Properties -> Compatibility -> Compatibility mode -> Run this program in compatibility mode for: -> Select Windows 7 -> Then Ok. -> Execute the program.

Method 3 - Or download the last Adobe Flash Player ActiveX version (32.0.0.465) from Adobe's site:

https://fpdownload.adobe.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

or download the archived version: https://web.archive.org/web/20210124174321/https:/fpdownload.adobe.com/pub/flashplayer/latest/help/i...

Install it, but if you are using Windows 8 or 10 you need to run in compatibility mode Windows 7.

And remove the time bomb using a patcher like:

https://github.com/KuromeSan/FlashPatcher/releases

https://github.com/j-frei/HPFlashFix

or use other trusted patches around, or remove the time bomb manually using the method that I mentioned above.

But remember, keeping a working version of Adobe Flash Player ActiveX after the EOL leaves supported browsers as Internet Explorer and your computer vulnerable to attacks using Flash applications. You can also disable the extension of Adobe Flash Player inside the Internet Explorer.

Method 4 - Change your computer date before the EOL (2021-01-12).

But this method will allow other versions of Adobe Flash Player keep working as Pepper Plugin Application Programming Interface (PPAPI) and Netscape Plugin Application Programming Interface (NPAPI), leaving others browsers vulnerable to attacks if they still support Adobe Flash Player Plugin.

Method 5 - Run your application using RunAsDate: https://www.nirsoft.net/utils/run_as_date.html using a date before the EOL (2021-01-12).

[mjbouch]

it is up to hp to find a solution to this issue but looks like they don't give a **bleep** about their customers.their support system sucks like no other

[russelljw]

Same here.  Same problem.  I have uninstalled and then reinstalled all the HP software.  I have run the HP doctor.  It is of no value for this problem.  I have continuously checked for updates on the HP website. Nothing.   Need HP to fix soonest. 

[MojoCuba]

solution copy/paste from another thread post :

well alright,

thanks for the suggestions. i managed to formulate this option where HP solution center works, and at same time windows doesnt have flash installed. all the while you can still have flash on chrome opera etc (anything but microsoft browsers)

here goes

1) download the adobe flash uninstaller

2) restart

3) make sure solution center shows error : "flash not installed"

4) install this manually :

flashplayer32_0r0_344_win.exe  <-- make sure to tick "do not update automatically" <--UPDATED filename (previous was wrong!! sorry)

5) uninstall all of solution center

6) restart

6* make sure the folders "c:\windows\system32\macromed\flash & c:\windows\syswow64\macromed\flash"

contain the "FlashUtil64_32_0_0_344_pepper" files 

7) re-install solution center

and then it will work

and voila

* for flash with other browsers, just download and install ONLY the respective installer 

[DaveRoker]

I can get mine to scan using the HP  Capture and scan, only trouble is it will not print 6 x 4 pictures it keeps defaulting to the main photo tray A4.

The ink jets and test pages can still be run using the menu in the touch display