HP Solution Center Software not working.

[Jock_Nickelsin]

I have been using the HP Solution Center software with my Officejet Pro 8500 Wireless AIO Printer for years. Today, when I opened the software, it does not work. The splash screen shows up like this, (See attached photo). I believe, "End of Life (EOF) for Adobe Shockwave", has something to do with this.  I know it is an old Printer and Software. My question, is HP going to address this issue or not? Any info would be greatly appreciated. Thanks for your time!

 

[Dragon-Fur · Accepted solution]

@Jock_Nickelsin 

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Flash Player is permanently disabled as of 12-Jan-2021.

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

A couple of solutions for Scan

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Example

Scan_and_Capture_Document-Photo_Settings_1

and

What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.

The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").

HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite. 
• HPSE features are very similar to the HP Scan Software released after 2015.
• Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
• OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start

• HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).

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Question Resolved / Answered, Click "Accept as Solution" .

[Jim412]

I got my HP Solution Center working and here is what I did, I hope it works for you:

1. Download and run the Adobe Flash Uninstaller direct from Adobe here (instructions provided on this page how to fully remove Adobe Flash Player) - https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_...
2. Restart your computer
3. Uninstalled adobe flash embedded in Internet Explorer and Microsoft Edge. I have windows 10 64 bit version 1909. To determine this, go to system update history and look through your updates to see what version you have. Then go to the link to down the uninstaller for your version) -http://www.catalog.update.microsoft.com/search.aspx?q=4577586
4. Down the update and it will uninstall adobe flash.
5. Restart your computer
6. Uninstall HP solution Center, make sure your printer is turned off and not connected to computer
7. Restart Computer
8. Reinstall HP solution Center, note you will have an older version of Flash but not flash player. Once installed check to make sure it is working.
9. Create a restore point in case of future issues or accidental update.