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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
HP Solution Center Software not working.
01-12-2021 11:40 AM

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I have been using the HP Solution Center software with my Officejet Pro 8500 Wireless AIO Printer for years. Today, when I opened the software, it does not work. The splash screen shows up like this, (See attached photo). I believe, "End of Life (EOF) for Adobe Shockwave", has something to do with this. I know it is an old Printer and Software. My question, is HP going to address this issue or not? Any info would be greatly appreciated. Thanks for your time!
Solved! Go to Solution.
01-12-2021 01:23 PM

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==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
https://www.adobe.com/products/flashplayer/end-of-life.html
A couple of solutions for Scan
HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
- Download-Save-Install HP Scan and Capture
Example
Scan_and_Capture_Document-Photo_Settings_1
and
What else?
HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.
The Caveat: HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").
HP Scan Extended
- Download-Save-Install > HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
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Question Resolved / Answered, Click "Accept as Solution" .

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