HP Solution Center Suddenly stopped working

[Lucher2]

HP Solution Center suddenly stopped working. I used it perfectly yesterday, now, when I try to activate the App, all I get is a square with and f and a blue circle with a white I. Is there anything out there I can try to do. Solution center lets me know ink levels which is handy.

[kw6233]

I am having the same issue today.   As a temporary solution, manually changing the system date back to 1/11/2021 in Windows solved the issue for me. 

Hopefully HP can release an updated version of their Solution Center without Adobe Flash dependency soon.

[Tig77]

I found the solution! - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Digital-Imaging-Monitor-doesn-t-work...

Hope this is helpful!  All the best!

[Bowtie613]

I just had almost exactly the same problem yesterday.  

The only difference is that I am using a HP Photosmart B109n-z .

I spent my whole day off work yesterday trying everything, from doing a factory reset on my printer, to following almost everybody's suggestions at various places in this website, but to no avail. And before you ask, yes I did everything exactly the way the semi-official HP employees suggested involving software downloads, registration, et cetera, et cetera.

I was about to give up when my 15-year-old told me that the logo is from a now defunct Adobe product-I am guessing the programme behind us using the very handy HP Solution Centre.

I used it, particularly for my Scanner, finding out how much income I have left, and setting other parameters.

I made up what they call a workaround. You basically go to printers and scanners, do a right click and get onto; printer preferences; click the features tab; then click the printer services button. Ink levels are there.

For printing I started to use Microsoft's Scan, which comes with Windows 10.

But as  a message for HP, I hope somebody is going to take this seriously. Not all of us can afford to suddenly buy a new printer which works fine, apart from some software of yours, which no longer does the job!

[Tig77]

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@Bowtie613 wrote:

I just had almost exactly the same problem yesterday.  

The only difference is that I am using a HP Photosmart B109n-z .

I spent my whole day off work yesterday trying everything, from doing a factory reset on my printer, to following almost everybody's suggestions at various places in this website, but to no avail. And before you ask, yes I did everything exactly the way the semi-official HP employees suggested involving software downloads, registration, et cetera, et cetera.

I was about to give up when my 15-year-old told me that the logo is from a now defunct Adobe product-I am guessing the programme behind us using the very handy HP Solution Centre.

I used it, particularly for my Scanner, finding out how much income I have left, and setting other parameters.

I made up what they call a workaround. You basically go to printers and scanners, do a right click and get onto; printer preferences; click the features tab; then click the printer services button. Ink levels are there.

For printing I started to use Microsoft's Scan, which comes with Windows 10.

But as  a message for HP, I hope somebody is going to take this seriously. Not all of us can afford to suddenly buy a new printer which works fine, apart from some software of yours, which no longer does the job!

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Hi @Bowtie613,

I know it's extremely frustrating!  I commend your dogged efforts to get this working.  If you're running on Windows 10, user @Jim412 has a solution that's confirmed to work - https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...

Hope this helps!  Good luck!