HP Solution Center stopped working for my F2180 - How do I scan now?

[Ronnie52]

Having lost the use of HP Solution Center I have downloaded HP Support Assistant but that refuses to recognise my F2180. How can I  scan now?

[Andr-1611]

Hello @Ronnie52,
Welcome to the HP Support Community!

Try this Solution:

Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
Download this file: HPScanExt.msi
Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

Hope this helps! Keep me posted.
Andreas

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[Ronnie52]

Many thanks, Andreas. I did as you suggested and it was very promising; I could get the scanner make the expected noises. Unfortunately, although I had set up the target folder for my scans-to-file, at the end of the scan there was an instantaneous flash of something on the preview panel and the save button remained disabled and no Save As dialog appeared. I tried the email option and the same thing occurred.

Any ideas?

[Andr-1611]

Hi,

do you have the same settings:

?

[Ronnie52]

Thanks again Andreas. Yes those were my settings.

Ronnie

[Andr-1611]

Hi Ronnie,

did you change any settings after installing HP Scan Extended?

What antivirus software is used?

Regards
Andreas

[Ronnie52]

I am using Windows 8.1 with Defender. I don't recollect changing any PC settings outside HP Scan Extended; I did have a play with the settings inside, though. However, I did reset them according to your previous message with no joy.

I have just uninstalled and re-installed the app but it still behaves as before.

I do have MS Scan installed, which, though pretty basic, works.

Once again I greatly appreciated your help.