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‎01-12-2021 05:27 AM - edited ‎01-12-2021 05:42 AM

HP Recommended
Product: HP Deskjet F2180
Operating System: Microsoft Windows 10 (64-bit)

Hi! Since a couple of hours the HP Solution Centre printer software is not working. The only thing I see is a blank screen with an 'f' (the logo of Adobe Flash) and an 'i' when I start the software. Rebooting my notebook or a full reinstall of the software doesn't make any difference. I'm using W10 and my printer is an HP Deskjet F2180 intjet printer.

Category:
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2021 08:00 AM - edited ‎01-14-2021 08:01 AM

HP Recommended

Please visit forum topic 'HP Solution Center Not Working (probably flash issue)' for the solution

 

@Jim412 came with the steps needed and now I have got the Solution Center successfully running on W10 64-bit version 20H2! See message n. 34 in the topic (https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Not-Working-probably...) 

 

Good luck to everyone in following the road to success!

View solution in original post

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27 REPLIES 27

‎01-12-2021 09:37 AM - edited ‎01-12-2021 09:50 AM

HP Recommended

The scan app "HP Scan and Capture" can be downloaded from the Microsoft Store for free. Far less functionality for scanning, but oké for those who are in big trouble. To my opinion, this is not an acceptable alternative for the future.

 

Link to HP Scan and Capture

https://www.microsoft.com/store/productId/9WZDNCRFHWL0

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‎01-12-2021 09:58 AM - edited ‎01-12-2021 10:08 AM

HP Recommended

Adobe Flash Player is EOL as of December 31st 2020. Today [12th January 2021] Adobe have blocked Flash content from running in Flash Player. As the Solution Centre relies on Flash Player, it now does not work. As Nelis81 says, the HP Scan and Capture app works well

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‎01-12-2021 10:17 AM

HP Recommended

Community member HermannH has an interesting solution.

 

See https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Solution-Center-Adobe-Flash-Player/m....

 

I am going to try these steps and hope it will work for me as well.

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‎01-12-2021 01:36 PM

HP Recommended

Unfortunately I have not been able to get HP Solution Centre/Center working again with the (temporary) solution community member HemannH provided.

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‎01-12-2021 01:48 PM - edited ‎01-15-2021 06:06 PM

HP Recommended

.

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‎01-12-2021 01:55 PM

HP Recommended

I have tried the scan and capture but it will NOT find my device. I tried making the printer the default, no luck. I tried running print and scan doctor, it's solution is to  download drier update. It fails with a Windows 8 error, I am running Windows 10.

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‎01-12-2021 01:56 PM - edited ‎01-12-2021 01:58 PM

HP Recommended

Hi Tyrael87,

Thank you for your help. Unfortunately I have already uninstalled Flash while trying to execute the earlier solution. And Adobe does not provide the option to reinstall the Flash software... I've tried to adjust the system clock, but it is not the temporary fix for me anymore.

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‎01-12-2021 02:05 PM - edited ‎01-15-2021 06:08 PM

HP Recommended

.

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‎01-12-2021 02:09 PM

HP Recommended

Hi Mross08083,

 

How annoying that the HP Scan and Capture software does not offer a solution for you. I hope HP will come up with a decent solution soon. A huge number of people worldwide with perfectly working printers are depending on Solution Center and now have a problem. Although these printers will be a bit older, HP cannot ignore these users.

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