HP Solution Centre

[stumpy3]

I am trying to reinstall the HP Solution Center 14.0. After downloading OJ_AIO_4500_G510a-f_NonNet_Full_Win_WW_140_408-4.exe all I got was an error message " Unable to create folder to extract webpack !" when I tried to run the file. I have tried to reinstall the printer with disk, but have had no luck. How do I get the Solution Center back?

[Betty0610]

@stumpy3

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Waynetheshane]

hi @stumpy3 , 

Just to make sure you have the right drivers, please click on the link below: 

https://support.hp.com/sg-en/drivers/selfservice/hp-officejet-4500-all-in-one-printer-series-g510/39...

Let me know if the installation worked.    Thank you. 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.