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‎05-11-2026 04:40 AM

HP Recommended

My HP Super Tank is bricked it seems after a failed firmware update.  The printer seems to be stuck in a Verifying state as shown on the display panel. I can't do anything, its stuck.

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1 REPLY 1

‎05-12-2026 12:16 PM

HP Recommended

Hi @bgraefer,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

Your HP Smart Tank 7602 is stuck in a “Verifying” loop after a failed firmware update because the update didn’t complete properly. The most effective fix is to manually re‑flash the firmware using a USB drive and the boot loader menu.

 

Perform a Hard Reset

Turn off the printer.

Unplug the power cable from the printer and wall outlet.

Wait for 2-3 minutes (this clears any residual charge).

Plug the printer directly into a wall outlet (avoid surge protectors).

Turn it back on and check if it moves past validation.I hope this helps


Update Firmware

Kindly refer to this link to update your printer firmware.'

 

If the issue still persists, refer to the steps on this link to restore factory defaults.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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