HP Support Assistant and HP Print and Scan Doctor report software update required

[Bob_L1]

I have  a Color LaserJet Pro MFP M177fw printer, which is connected directly to my network router.   HP Support Assistant on my Windows 10 computer has a red warning dot on the icon (Important action needed).  Then ,it opens HP Print and Scan Doctor, which reports - Color LaserJet Pro MFP M177 PCLmS,  A later version of software is available for this product.  HP Print and Scan Doctor downloaded the latest version and uninstalled the previous version.  Following a reboot, it installed new software.  However, the program still shows the same error message.

[Echo_Lake]

@Bob_L1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of error message?
• Have you tried updating the HP Support Assistant to the latest version?

Keep me posted for further assistance.

[Bob_L1]

Thank you.

There is no error message as such.  Both HP Support Assistant and HP Print and Scan Doctor report that a software update is needed.  I have downloaded the latest drivers from your website and have tried on several occasions to uninstall and reinstall the software for this printer.  The installer file details are "Color_LJPro_MFP_M177_full-solution_16260.exe", file version 19.0.0.0.  Although the printer works OK, HP Support Assistant and HP Print and Scan Doctor still say a software update is needed and I have a red warning icon on my computer taskbar.
I have prepared the following screenshots:

[Echo_Lake]

@Bob_L1

Thank you for posting back.

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.