HP Support Assistant recognizes my F4180, but Smart Assist says "No printers found".

[Susan165]

I hooked up my old HP Deskjet F4180 to my new PC and logged on to my account in HP Support Assistant, which recognized my printer, but when I was sent to Smart Assist to set it up, I got the message "No printers found". I followed all the suggestions to resolve the issue, but it still doesn't work.

[Dragon-Fur]

@Susan165 

Welcome to the HP User Community.

---

@Susan165 wrote:

I hooked up my old HP Deskjet F4180 to my new PC and logged on to my account in HP Support Assistant, which recognized my printer, but when I was sent to Smart Assist to set it up, I got the message "No printers found". I followed all the suggestions to resolve the issue, but it still doesn't work.

---

I don't recognize "Smart Assist".

If you refer to "HP Smart" - Windows application - then HP Smart won't likely support this printer.

Printer is too old.

Worse, there is no HP printer software listed for the printer.

What to do?

If you can find someone who has an archive of the software they are willing to share AND you trust the source, that might work.

What else?

Available at this writing for Windows 10 and this printer:

Install the Windows Built-in Print Driver - Windows Print drivers provide basic printing.

Reference

HP Printers - Installing and Using the Windows Built-in Print Driver

and

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Deskjet F4180 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"