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‎09-11-2021 11:20 AM

HP Recommended

My Envy 6000 printer is connected to my PC wirelessly. The HP Assistant states there is an update; however, when HP Easy Start is running, it wants me to enter my printer pin, which upon entering it rejects as invalid, despite my knowing it is 100% correct.

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2 REPLIES 2

‎09-11-2021 12:35 PM

HP Recommended

Hi,

Please make sure you type the correct PIN code as listed on the internal label within the ink cartridge access door, if it is rejected print and evaluate a Printer Status Report, the Printer Pin is listed within the Connectivity Settings section of the report:

https://support.hp.com/ph-en/document/c06543173

 

Shlomi



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‎09-11-2021 01:17 PM

HP Recommended

Thank you for your response.

 

The printer status report shows exactly the same pin as that inside the printer and that I typed in . I have tried to install this software four times and each time my pin is rejected. On the last occasion, I rebooted my PC and disabled my antivirus software to see if it would make a difference, but alas nothing.

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