HP Support Assistant

[kass1]

I have a red exclamation mark on HP Support Assistant. I tried to download the printer update but this failed. I am unable to see the questions asked as my screen does not show all. How can i get rid of the red exclamation mark?

[Dragon-Fur · Accepted solution]

@kass1 

The HP Support Assistant is nice when it works.

We can change the settings, add / remove devices, use or not use certain parts of the program.

What to do?

First, optionally, try updating your printer software manually - there are several reasons to do this, one of which is that manual uninstall / install gives you much more control over what / how / when the printer software is installed. 

Manually installing drivers / software can work when HPSA is unable (for any reason) to install updates.

Options

Start at the back side: 

Uninstall the HPSA > Restart the computer and log in > Install a fresh copy of the HPSA

Check whether the newly installed HPSA can handle the printer update.  Will that work?  Maybe.

OR

Start at the front side:

Manually uninstall / reinstall the printer software.  Scroll down to section Remove / Reload the Printer Software

After installing the printer software (and restarting the computer), check for any difference in HPSA

OR

Switch OFF the Automatic Update flag in HPSA so it won't bother you.

What?  If both computer and printer are older, HPSA is not needed for driver / software updates. 

Instead, you can choose to check for updates manually - for example, once a month.

=======================================================================

Optional - Additional Information / Details / How-to

Remove / Reload the HPSA

Uninstall the HPSA

Select and uninstall the HPSA type you have installed on your computer...

Type Software (less common)

Type Application

Uninstall HP Support Assistant Software 

FIRST

Uninstall the HP Support Assistant program

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

================================================================================

Uninstall HPSA Application >> Apps

FIRST

Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT

OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE 1

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

     NOTE 2

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application (HP Support Assistant) > Uninstall

Restart the computer and log in.

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

================================================================================

Remove / Reload the Printer Software

What about that printer update?

There is an updated driver for the printer.

The update in this case is limited to changes to the data collection statement.

The update won't change or improve the functionality of your printer software.

What?  The "new" software is functionally the old driver wearing a new shirt.

That said, if you need / want to install the driver, find it here:

HP Deskjet 3050A e-All-in-One Printer series - J611 Full Feature Software and Driver 

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Deskjet 3050A e-All-in-One Printer series - J611 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[kass1]

I uninstalled HPSA and reinstalled it. The red exclamation mark has gone but I still cannot install the updates due to laptop screen being smaller than the HP messasges. But for now I will leave well alone. Thank you.

[Dragon-Fur]

@kass1 

You are welcome.

"Well enough" is "good enough" in this case, I think.

The printer software is older (version and functionality) - might as well take care of it if / when you need to do so.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"