HP Support Ireland

[TonyWho]

If any HP employees read this perhaps you could explain why my Whats App message to HP support Ireland has yet to be answered?

[OsSt]

Im not from Ireland and not from HP, but seeing your printer model number i guess you have issues with printer showing Supply error? 

[TonyWho]

That's exactly my problem following an update to firmware 20201021

[OsSt]

Yeah, its a thing now. 
You should be able to downgrade your printers firmware 
Removing 3rd party toners helps while downgrading 

First in the printer :

1. Settings -> Service -> Laserjet Update -> Manage Updates -> Allow Downgrade -> YES
2. Settings -> Service -> Laserjet Update -> Manage Updates -> Check Automatically -> OFF

On the PC:
3. downlolad 20200612 update 
4. Open the update, choose your printer and update the printer
5. Check after updating if the settings in point 1. and 2. are left as you set them.

[Dragon-Fur]

@TonyWho 

I finally understand a little better "What's happening" with "WhatsApp".

Where available, WhatsApp can be used to connect with HP Support.

(Not available in my location - USA)

Two things I can guess from having watched the video:

• The product is checked for Warranty Status when you log in.  I would take this to mean that the same "in Warranty" restrictions are in place for using this method as would be contacting HP Support through other portals.
• Service is not available "24/7" - The video does seem to indicate that your conversation will be saved and someone will respond when an agent is available.

For those reading:

Some regions in the Word offer WhatsApp to connect with HP Support

NOTE:  Checks Warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

What else?

HP Technical Support – Contact Information

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In Windows

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OR

Open your regional  HP Community

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[TonyWho]

Genius, thanks a million.