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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Support Solutions Framework file wont uninstall

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12-04-2018 11:21 AM
Hi. I'm trying to uninstall the HP printer software on my PC. I was able to uninstall all the HP program files except for the "HP Support Solutions Framework" program file. When I tried to uninstall it, I got the error message "Cannot uninstall because HP Support Assistant requires it." However, I had already uninstalled the HP Support Assistant program files and I had already rebooted the machine. I've tried uninstalling the file boy using both the Windows uninstall program and going directly to the HP program file and trying to delete the HP Support Solutions Framework program file.
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12-04-2018 01:44 PM
Well, since I never heard form anyone, I tried reindtalling the HP Support Assistant and uninstalling it gagian. This time after doing this, I was ablet o uninstall the HP Support Solutions Framework. It's really odd that the first time I uninstalled the HP Support Assistant, after doing that I couldnt uninstall the HP Support Solutions Framework file. This time I was.
NOt impressed at all with HP's community board. Useless in my opinion. Perhaps it works for others. All I got was one response and that was someone trying to refer me to a scam/virus phone number. It kinda bothers me that HP leaves it users open to these type people on thecommunity board. The lack of HP support and the fact HP facilitates scammers to approach users on the commiunity board, makes me wonder if after roughly 20 years of using HP printers if I should look elsewhere.
12-04-2018 12:20 PM - edited 12-04-2018 01:35 PM
Can somone send me a legitimate HP phone # that I can call to resolve this issue? No one has provided a solution in this community and the phone # that was sent to me is not legitimate. It has numbers and letters and when I did a Google search using the phone number and converted the S to a 5, apparently the phone number is used for scams.
12-04-2018 01:44 PM
Well, since I never heard form anyone, I tried reindtalling the HP Support Assistant and uninstalling it gagian. This time after doing this, I was ablet o uninstall the HP Support Solutions Framework. It's really odd that the first time I uninstalled the HP Support Assistant, after doing that I couldnt uninstall the HP Support Solutions Framework file. This time I was.
NOt impressed at all with HP's community board. Useless in my opinion. Perhaps it works for others. All I got was one response and that was someone trying to refer me to a scam/virus phone number. It kinda bothers me that HP leaves it users open to these type people on thecommunity board. The lack of HP support and the fact HP facilitates scammers to approach users on the commiunity board, makes me wonder if after roughly 20 years of using HP printers if I should look elsewhere.