HP Support scam

[karingK]

I just wanted to report a scam posing as HP Smart Friends service.  I have received 2 voicemails over the last couple days showing the (Edited) as the caller ID.  It states that my HP Smart Phone Team service is not active due to a payment issue.  It wanted me to cal (edited) and choose a particular option to restore the service

I have an active support account for my HP Envy from June, 2024 and the account is up to date.  I thought someone would want to know.  

[Garp_senchau]

@karingK, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you so much for bringing this to our attention. We genuinely appreciate you alerting us to this scam. It's important to remain cautious when receiving unsolicited messages or calls, especially those requesting personal information or payments.

Please note that HP will never reach out to you through such unsolicited calls or voicemails regarding payment issues or account activation. To ensure your account is secure, we always recommend contacting HP Support through our official website at HP Support page.

If you ever have doubts about a communication you receive, don't hesitate to reach out to us directly through official channels. Stay safe and thank you for being vigilant!

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,