HP Support

[GWbluesman47]

What do you do when you are in the middle of a conversation with an HP Support person on a problem and they just disappear with no word back in days? 

[Nal_NR · Accepted solution]

Hi @GWbluesman47,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

Could you help me with the exact issue?

Do you have any case number?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[GWbluesman47]

I bought a new Envy Photo 6255 all in one printer that was an open box. It does not have the setup cartridges. I have new HP 64 cartridges but can not get it to setup. This is the problem.  This person gave me advise on how to do a hard reset but that does not work. That person ( Alden4  HP Support) also told me they were sending a private message with more instructions, but it would not open. 

Alden4

HP Support 

[Nal_NR]

Hi @GWbluesman47 ,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.