HP Tango Printer: Region-Locked for North America - Cannot Reach Support

[LadyKoloko]

I purchased an HP Tango printer in North America, and it is region-locked to accept only HP 64 cartridges (North American version). Now that I'm in Denmark, I cannot use European equivalent cartridges because they have different part numbers and the printer rejects them due to regional restrictions.

I've learned from other forum posts that HP Support can perform a regionalization reset to change the printer's region to Denmark/Europe, but I'm unable to reach customer support to request this.

What I've Tried

• Automated Chat: When I enter my serial number, the system says there is no warranty coverage and directs me to this forum

• Email Support: I cannot find a valid email address for HP Support

• Direct Contact: I'm unable to reach a live support representative

Anybody an idea, what I can do?

[LadyKoloko]

This is what I found: 

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

But I cant reach the support

[LadyKoloko]

I called the danish support number, they said they can't do it and I have to call the us support number. The us support told me the are not responsible, but he helps me - he told me to reset the printer with the browser (ip adress of my printer). So I did a manufacturer reset and logged in with a danish account. The problem is still the same. I really would like, who can help me. 

[Hawks_Eye · Accepted solution]

Hi @LadyKoloko 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.
 

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need few details which cannot  be shared in public.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[LadyKoloko]

Hi Hawks_Eye,

thanks very much. Printer is working flawlessly now. 

[Hawks_Eye]

You are very Welcome @LadyKoloko 

We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye

[linda625]

I also have this issue. I was on hold with the US number for 20 minutes and then it just hung up. if you can help that would be swell.