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‎09-19-2020 11:21 AM - edited ‎09-19-2020 11:22 AM

HP Recommended
Product: HP Tango X
Operating System: macOS 10.14 Mojave

Hi everyone
I've just bought a HP Tango X printer with replaced (new) cartridges but I can't use it at all! There is a "Use Setup Cartridge" error I've seen other user's have the same issue which are apparently resolced but there's no public information to go by.

(https://h30434.www3.hp.com/t5/Inkjet-Printing/Setting-up-Tango-X-without-setup-cartridges/m-p/756067...) 
(https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/HP-Tango-Setup-Cartridge-Error/m-p/7752...)


I've tried to manually restart it, clean the cartridges and tried setting it up on my phone app and on the computer but it still says "use setup cartridge" which I don't have. Could anyone help me with instructions to do this?

Much appreciated!

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-23-2020 06:53 AM

HP Recommended

@babyalpaka

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-23-2020 06:53 AM

HP Recommended

@babyalpaka

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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