HP Universal Print crashes

[Drucker-0815]

Hi. I need some help with my printer (HP 6120e).

I want to set up the quality of printing  (normal -> draft) via Windows 11 Application (e.g. Microsoft Word). Therefore Windows starts "HP Universal Print", but this application crashes every time.

Restart of PC, de-/installation of every HP software (HP Smart, HP Universal Print) does not change anything. Newest firmware is installed on printer.  Windows 11 is up to date.

Can somebody help?

[Dragon-Fur · Accepted solution]

@Drucker-0815 

Welcome to the HP Community --

Word and Word-ish document editors normally require that you install the full driver printer software for your printer and OS / version.  

If you have not done so,

Consider / Try installing the full driver to support printing from within Word.

-- For those reading --

-- What is? --

On supported printers / OS, the HP Universal Printing Driver adds a driver / queue functionality that, together with other nice features, reduces or eliminates job setup conflicts by only allowing compatible settings to be selected together.

Once installed on a supported platform for a supported printer, the HP Universal Printing Driver can be selected as one would select the "Printer" in the job configuration.

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Printer Software - Full Driver

Reinstall the full driver printer software

Short Version - (Re)Install Printer Software

If this is a re-installation,

• Uninstall the full driver printer software from Programs and Features or Settings > Apps > Installed Apps
• Restart the computer and sign in

Next,

• Scroll down to "Install full driver printer software" 

Details / How-to / Examples 

Check / Apply Windows Updates

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Envy 6100 Series EasyStart Printer Setup Software - Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

Ask if you need / want additional full driver installation information.

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                       Reference

HP Smart Universal Printing Driver

USA website

HP Smart Universal Printing Driver

 Not your region?  Scroll down to bottom and select Flag / Country

Supported Printers    HP Smart UPD - Supported printers

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Message Content References

Take advantage of the extensive HP Video collection !

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Envy 6120e All-in-One Printer  

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