HP Update

[chris2508]

Hello!

I`ve got an update notification concerning a HP-Printer- 31.1.2001.9295.  What kind of a printer might  that be ? And how do I get rid of this information from the Windows update site?

Regards,

Chris

[Raj_05]

Hi @chris2508,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The update notification you're seeing, "HP-Printer-31.1.2001.9295," appears to be a driver or firmware update for your HP ENVY 6022 All-In-One Printer. These updates are typically released by HP to improve printer performance, fix bugs, or add new features. It's a good idea to keep your printer's drivers and firmware up to date to ensure it functions properly.

To install the update and remove the notification on your Windows computer, follow these steps.

• Click on the Start button or press the Windows key on your keyboard.
• Type "Windows Update" and press Enter to open the Windows Update settings.
• In the Windows Update settings, click on "Check for updates." Windows will search for available updates, including the HP printer update.
• Once the update is found, it will be listed along with other updates. Select the HP printer update (in this case, "HP-Printer-31.1.2001.9295") by checking the box next to it.
• Click the "Install" or "Download and install" button to begin the update process. Windows will download and install the update for your HP ENVY 6022 printer.
• Follow any on-screen prompts to complete the installation.
• After the update is successfully installed, restart your computer if prompted.

The update notification should no longer appear once the update is installed. Your HP ENVY 6022 printer should now be running the latest driver or firmware version.

If you encounter any issues during the update process or have concerns about updating your printer, you can also visit the HP official website and download the update directly from there. Just make sure to download the correct update for your specific printer model.

Remember to periodically check for updates for your printer and other hardware to ensure they continue to work smoothly and securely.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[chris2508]

Hi Alden4,

thank you for trying to help me with the Hp-update issue. Unfortunately there is no update activity when I press the install button, the information given is only : try again.  How do we fix this problem? I also visited the HP offical site, but I do not know where to find any downloads there. 

Kind regards,

Chris

[Repairatrooper]

As indicated on this Microsoft Forum, if your printer works fine, just hide the update and forget about it.

Why can this update HP - Printer - 31.1.2001.9295 not install on - Microsoft Community

[chris2508]

Good day! 

I tried to  hide the update notification in accordance with your instruction but it seems that the MS " wushowhide.diagcab" tool doesn`t work properly , i.e. the update won`t  disappear and indicates an installation error constantly. 

[Raj_05]

Hi @chris2508,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[chris2508]

Hello Alden4,

when I click on the mentioned link I only come back to the same HP support site  and any contact details of support engineers I cannot detect. But anyway, thank you again for trying to assist me to solve the problem with the update matter.

Regards,

Chris2508