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‎10-24-2020 04:40 PM

HP Recommended
Product: Officejet Pro 8615
Operating System: macOS 10.15 Catalina

I had a virus affecting my HP printer removed, and now HP Utility and HP Easy Scan are not working. I assume I need to uninstall and reinstall them?  How do I do that?

Category:
1 REPLY 1

‎10-24-2020 07:13 PM

HP Recommended

The solution is to download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
The install takes a bit. Let it run, even if it seems like it stalled out!

It is NOT the same as the driver package, Easy Start, or Easy Admin other people are recommending.


If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try restarting. Then go about uninstalling your printer and reinstalling by going through Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!


If this solved your issue, please thumbs up and mark as solved!

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