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‎10-23-2020 03:39 PM

HP Recommended

Mine has failed even on laptop that is not updated, so yes total  fail. HEEEELP!

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‎10-23-2020 03:44 PM - last edited on ‎10-23-2020 04:24 PM by

HP Recommended

Please someone let me now if/when there is a fix to this or if I need to buy a new printer and not HP I was so happy with them up until now but I NEED MY PRNTER WORKNG ASAP!!!!!!!!!!!! 

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‎10-23-2020 03:46 PM

HP Recommended
@StevePSplusB209 wrote:

So ... I'd say it's pretty good odds we may all be brick owners.  I'm haven't entirely given up hope yet ... but I am lowering my expectations.

 

If HP won't fix this, then are they going to accept it for recycling?

I have an impulse (if I didn't know better) just drive the old printer to one of their offices in the Bay Area and leave it on their doorstep.

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‎10-23-2020 04:07 PM

HP Recommended
Spoiler
Well this one expired last year, so it makes no sense that it would only be affecting us now.
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‎10-23-2020 04:39 PM

HP Recommended

HP LISTEN TO YOUR CUSTOMERS!!!!!

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‎10-23-2020 06:51 PM

HP Recommended

This makes the most sense. I think I just had dumb luck upgrading to Catalina 10.15.7 around the same time the HP certificate expired. Thanks for the info. Now the question is how long do we wait until it is fixed?

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‎10-23-2020 09:58 PM

HP Recommended

I have the same problem now.  I can't open the printer or scanner from my Mac desktop.  Very frustrating.  

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‎10-24-2020 04:31 AM

HP Recommended

We can print single sided using the generic Mac postscript driver. You might try that. 

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‎10-24-2020 04:39 AM

HP Recommended

The same happened to me with an OfficeJet 6300. Got a "filter failed" message.

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‎10-24-2020 05:19 AM

HP Recommended

This has worked for us for the networked printers in Catalina - not had a chance to check the smaller ones in the field

 

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

 

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