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‎06-27-2020 03:14 PM - edited ‎07-04-2020 12:49 PM

HP Recommended
Product: OfficeJet 5200
Operating System: macOS 10.15 Catalina

Hello,

HP Utility was installed on my 2016 MacBook. I upgraded to a 2020 MacBook and ported all my files over, but HP Utility did not transfer. All I have now is an alias. I was hoping to find the application on the HP site and download it, but it is well hidden or they no longer support it. Any suggestions?

 

Also, when I scan multiple photos using Easy Scan, I would like it to recognize the borders of the individual prints and create separate image files. I'm sure I was able to do that previously, but I cannot find an option for that anymore.  One step forward and two steps back!

 

Update: I was able to download HP Smart instead, and it works perfectly. A few words of guidance to that effect on the HP site would be helpful. Thanks, all. 

1 REPLY 1

‎07-01-2020 03:18 PM

HP Recommended

@jayarereston, Welcome to HP Support Community!

 

Here is the link -HP Utility for Mac (ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...)

 

Refer to the document HP Printers - How to Scan (Mac) for help with scanning.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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