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Locked

‎07-13-2022 01:21 PM

HP Recommended
Operating System: Microsoft Windows Server 2019

I am attempting to configure the Active Ciphers on two MFP models through HP Web JetAdmin, E77650 and P77940. Both device models are running on Futuresmart 5.4. I have attached an image of the Active Ciphers I am attempting to configure on the two device models. When I try to apply the Ciphers either via a configuration template or adjusting them on the specific device on the config tab within Web JetAdmin I get an Error on the device Configuration Results page when the settings are done applying. The error does not give me any specifics aside from the word "Error". I have noticed that I can apply these Active Ciphers on the same device model if it is on Futuresmart 5.2 without issue through Web JetAdmin. I have also noticed that there are 6 additional ciphers available with Futuresmart 5.4 that do not appear in the Secure Communication tab for Futuresmart 5.2. I have attached an image of those extra ciphers.

I can manually configure these Ciphers within the printers Embedded Web Server but that is not ideal for making Cipher changes to multiple devices and I would prefer to not revert devices to Futuresmart 5.2 to resolve this issue. I have attached an image displaying the Active Ciphers I want configured on the two MFP models. I am also running Feature Pack 16 within the current installation of HP Web JetAdmin.

Has anyone run into this issue and knows how to resolve it?

Active Ciphers.PNGExtra Ciphers.PNGHP WJA Error.PNG



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