• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-23-2019 11:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Replaced laptop.  Went from Windows 7 to Windows 10.  Downloaded & installed HP Web Jetadmin 10.4.105723 (10.4 SR5) on Win10.  I initate the software via the programs' menu.  A Google Chrome browser window appears.  I select "Start HP Web Jetadmin".  A smaller browser window appears.  Prompted to "Enter credentials for HP Web Jetadmin access".   I never needed credentials on my Win7 laptop.  I don't have the credentials I'm being asked to provide.  What can I do to move past this road block?  Thank you.HP Web Jetadmin startup.jpgHP Web Jetadmin credential prompt.jpg

2 people had the same question
2 REPLIES 2

‎05-23-2019 04:52 PM

HP Recommended

That looks like it is trying to access a remote WJA installed on a different device. Did you try your Windows credentials? 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎05-29-2019 09:01 AM

HP Recommended

Thx for your reply.  Fresh install on new laptop.  I did not copy setting/profile from Win7 to Win10.  I'm the only person using WJA so its' looking for another machine/install is highly unlikely.  My windows credentials fail to allow me to open WJA.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.