• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-11-2024 06:07 AM

HP Recommended
Product: HP ENVY Inspire 7920e All-in-One Printer

I wish to complain about HP support via WhatsApp.

I purchased a new printer (open box, but brand new inside) During setup for HP+ services, it kept saying error, unauthorised, connected to another account.

I contacted support via the HP chat. After finally getting a reply, the next day 12+ hours later. I was told there is nothing they can do and you have to register for HP+ Smart within 7days of purchase. As you can imagine I was furious.  The printer had never been used, came complete as new. I couldn't understand why there was nothing they could do.

I still have the conversation on my phone.

I came onto the HP forum to see if anyone had had the same problem. I am happy to say that there were others. I found a reply and a link to reset the factory settings. This simple task did just the job 😊, and I was able to complete setup and swap over my Instant ink account cover to my new printer🎉

I spent over 24 hours of my time trying to converse with someone who told me there was nothing I could do.

I think this should be looked into. In future should I have a problem, I will come here instead of actually speaking to a designated support operative.

Thank you.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.